Privacy Policy

Our Commitment to Privacy

When you use ReFiles, we know you're trusting us with your data. We also know we have a responsibility to respect your privacy, and we work hard to do just that. This policy explains how we use personal information. By providing personal information to ReFiles through our websites, you consent to ReFiles collecting information about you and to ReFiles using your personal information in accordance with this policy. This Privacy Policy applies to websites operated by ReFiles, including refiles.io.

Personal Information Collected by ReFiles

This policy applies to all information collected or submitted through ReFiles' websites, including refiles.io. We collect personal information directly from you during the account creation process and user account setup process. This includes:

• Account information (name, email address, phone number)
• Business information (brokerage name, license numbers)
• Transaction data (deals, documents, parties, notes, milestones)
• Payment information (processed securely through third-party providers)
• Communication data (messages, support requests)

Collection of Device and Activity Data

Like most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), operating system, date/time stamp, and referring/exit pages. We use this information as needed to provide you with specific services, analyze trends, and improve our platform.

How We Use Information

We use the information you provide when processing or completing a transaction on ReFiles to provide our services. While we do not sell your personal information to third parties, we may share your information with third parties only after receiving the Account Owner's written consent. We also use the information you provide about someone else for communications required during the transaction process; for example, if you're an agent, we'll use your client's email address to let them know they need to sign a document.

If you provide personal information about your client(s) to us in order to complete a transaction, you represent and warrant that you have obtained their consent to do so. We also provide a number of third-party integrations, such as back-office software and other tools that enhance and improve our customers' businesses. When those users enable these integrations, data from ReFiles may be shared with those systems. We're not responsible for those tools or how they're used; they're governed by their own policies.

We also disclose information where we are required to do so by law, such as to comply with a subpoena or similar legal process. Where we are required to disclose your information pursuant to legal process, we will attempt to let you know before disclosure unless we are prohibited from doing so by law.

Finally, we never use or share the personal information provided to us online except as described in this policy.

How We Protect Information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online. We protect your data with secure storage measures to prevent unauthorized access.

How You Can Access Your Information

If you are a Registered User, you can retrieve, correct, or update your information by accessing your account on ReFiles or by contacting us at the contact information listed below. If you are a client of an Account Owner or Registered User, you can obtain the information related to your transaction from that Owner or User. We do not provide data contained in ReFiles to non-account holders.

We'll keep your information for as long as your account is active or as needed to provide you services. We'll use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

Our Privacy Guarantee

ReFiles customers own the data they put into ReFiles. This includes all customer data, from user information to transaction data.

Notwithstanding any other part of this policy, ReFiles will not use customer data to contact the buyer or seller involved in any transaction.

ReFiles does not disclose customer data except as described in this policy.

Data Sharing Restrictions

We do not share personal information with third parties for marketing or promotional purposes under any circumstances. ReFiles will not sell, rent, or share collected data with external organizations for marketing purposes.

We do not transfer or share consumer data with any external organizations under any circumstances, including with user or account owner consent, except as required by law or as described in this policy.

Other Things You Should Know

We operate in the United States. Any information provided through refiles.io will be processed and stored in the United States, where privacy laws may offer different levels of protection from those in other countries. As we mentioned, your personal information may be subject to access by and disclosure to law enforcement agencies in the United States. In most cases and subject to legal or contractual restrictions, you are free to withdraw your consent and discontinue using our services at any time upon reasonable, advance notice.

Changes to the Policy

You agree to this policy when you use our services or provide information to us. If you don't agree to this policy or the Terms of Use, please don't use the website or provide your information to us. We may change, modify, add, or remove portions of this policy at any time. If we do, we'll update this page to reflect the date of the last update. If we make any material changes, we'll notify you either by email (sent to the email address specified in your account) or by a notice on refiles.io before any changes go into effect. Please check this page periodically for changes. If you continue to use our Services after any changes take effect, those changes will apply to you and your information.

How To Contact Us

Should you have other questions or concerns about this Policy, please email us at support@refiles.io.